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SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $85,000.00and $90,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Perform collection activities for supported products. Manage the review and collection of delinquent payments; work with customers to negotiate and implement repayment plans and resolve delinquency status on accounts. Achieve debt recovery targets, adhering to policies and procedures, regulatory requirements.
Perform collection activities for supported products (e.g., consumer loans, credit card, commercial accounts, loan portfolios, etc.); manage the review and collection of delinquent payments, work with customers / borrowers to negotiate and implement repayment plans and resolve delinquency status on accounts. Achieve debt recovery targets, adhering to policies and procedures, regulatory requirements. Liaise with internal credit review teams to assist with analyzing the merits of each case; assess the borrower's credit, income, assets, collateral, etc. in order to reach repayment solutions and make credit recommendations and/or approve extensions. Coordinate and complete tracking, analysis and reporting of collections activity and communications. Prepare regular reporting to regulatory and insurance parties (FNMA, PMI) and validate credit bureau submissions for accuracy. File insurance claims as required in order to recover monies and mitigate losses.This is a hybrid role requiring applicants to be in the office a minimum of two days per week.
Contact customers with delinquent status accounts via telephone or in person to secure repayment. Work closely with lending operations teams, including credit review loan servicing, etc., as well as management, credit analysts and attorneys as part of an integrated approach to loss mitigation and collections. Demonstrate excellent listening skills and openness to feedback in order to enhance personal and team productivity and performance. Demonstrated positive and professional attitude and reliability.
Demonstrate knowledge of loan collection policies, procedures and effective techniques. Exhibit working knowledge and understanding of credit lending principles and collections laws and regulations. Demonstrate knowledge of online collection systems.
Recommended years of experience: 3 years of commercial collections experience.
Advanced Excel skills
D&I Commitment
Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.