Lead Public Safety Telecommunicator - Job at Rutgers University in New Brunswick, NJ

Lead Public Safety Telecommunicator

New Brunswick, NJ

Posted 18 days ago

Email Job

Job Description

Position Details

Position Information

Recruitment/Posting Title	Lead Public Safety Telecommunicator
Job Category	AFSCME 1761 (COLT)
Department	IPO-Rutgers Police-New Bruns.
Overview	The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Lead Public Safety Telecommunicator for the Division of Institutional Planning & Operations (IP&O). Under direction, a Lead Public Safety Telecommunicator leads, oversees and participates in the more complex and difficult work of staff responsible for performing a variety of duties involved in answering, processing, prioritizing, and dispatching incoming emergency and non-emergency calls for service using a computer-aided dispatching system. A Lead Public Safety Telecommunicator is an essential part of the Public Safety team that receives calls from the public concerning law enforcement, fire, or medical emergencies; serving as the vital link between emergency personnel in the field and the public. Based upon information provided by either the caller or field personnel (police, fire or EMS); the Lead Public Safety Telecommunicators evaluates the situation and decides which services to utilize by relaying instructions, asking questions, and obtaining pertinent information. Among the key duties of this position are the following: The Lead Public Safety Telecommunicator will notify the appropriate field personnel of where to respond via radio while providing pertinent information about the call for service while entering data into the computer-aided dispatch system. This position requires dedicated personnel that have the ability to handle and manage emergency situations, work within a fast-paced environment, and have the ability to multitask, and perform the most difficult and responsible types of duties assigned to public safety telecommunicators including providing lead supervision to assigned staff in the absence of a Communications Dispatch Supervisor, performing the more technical work of the unit, and providing administrative support to dispatch operations. Employees at this level are required to be fully trained in all procedures related to their assigned area of responsibility, and to act as Communications Training Officers for newly hired public safety telecommunicators, ensuring that key metrics are met during the training period, and that daily observation reports, following established APCO standards for evaluation are met.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA	Nonexempt
Grade	20
Position Salary	Range 20 (AFSCME 1761 Scale)
Annual Minimum Salary	49673.920
Annual Mid Range Salary	58777.250
Annual Maximum Salary	67880.570
Standard Hours	40.00
Union Description	AFSCME - Local 1761 COLT
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to .
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	PERS

Qualifications

Minimum Education and Experience	High/vocational school diploma or equivalent, plus a minimum of four (4) years' experience working as a Public Safety Telecommunicator.
Certifications/Licenses	Must possess the following certifications/training: Basic Telecommunicators Course, Emergency Medical Dispatch, and American Heart Association Provider B OR American Red Cross Community CPR-Basic Life Support. Certified Training Officer or must obtain certification within 90 days of appointment.
Required Knowledge, Skills, and Abilities	Must possess strong communication skills including intermediate typing skills. Must be able to function efficiently under stress, extreme pressure and/or emergency situations while handling several functions simultaneously. Ability to read/understand current telecommunications organizational structure, policies, procedures, programs, practices, terminology, and services; to include the ability to understand and follow oral and written instructions. Must adhere to all departmental directives. Occasional training days are required.
Preferred Qualifications
Equipment Utilized	Communications equipment (computer-aided dispatch equipment, telephones and radios).
Physical Demands and Work Environment	Required to work holidays, weekends, and mandatory overtime.
Special Conditions	Must successfully pass all required pre-employment testing (medical, psychological, vision and hearing). Must successfully pass an RUPD background investigation.

Posting Details

Posting Number	24ST0845
Posting Open Date	04/11/2024
Special Instructions to Applicants	Message to AFSCME Local 1761 (COLT) members ONLY: To apply, an application or resume must be submitted no later than 9:00 a.m. on Friday, 4/19/2024. Although AFSCME Local 1761 (COLT) members have priority consideration, outside applications are accepted as well.
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	College Ave (RU-New Brunswick)
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

Job Summary

Company

Rutgers University

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Experience

4 years