It's an exciting time to be part of the IFF family! We are looking for a Frozen Dessert Technical Service representative for our Industry leading Dairy Team! This position is responsible for providing technical service to customers through on-site and virtual engagements related to product/plant troubleshooting, technical trainings, new concept presentations, and to provide various other technical support for our customers. This position is focused on providing best in class support to our customers and working with the Commercial team to identify and develop new business. The selected candidate will be an extension of the sales & Creation and Design teams helping execute the sales strategy and bring solutions to our frozen dessert customers. A Frozen Dessert Technical Service rep is expected to collaborate with all internal departments within IFF to help various Business Units and the customer achieve their goals. This position can be located remotely in the Midwest.

In this role you will:

• Provide technical support to trouble-shoot issues, either virtually or on-site
• Provide technical trainings covering stabilizers, ingredients, flavors, and processing to customers.
• Commercialize new solutions and support plant trials.
• Coordinate with the C&D team to provide analytical and lab support.
• Present/promote product lines in conjunction with the Commercial team articulating the value proposition to customers.
• Identify key target accounts and work with the Commercial team to develop a plan to engage and win.
• Identify and develop new opportunities with customers in hard pack, mix, and novelties using ingredients and flavors.
• Promote the IFF portfolio with an emphasis on Stabilizers, Ingredients, and Flavors.
• Achieve sales revenue and gross profit targets for the business units.
• Work closely with Business Units to develop short and long term strategies to achieve sales growth.

Job Qualifications:

• Stabilizer, ingredient, flavor, and processing knowledge in Frozen Desserts.
• Demonstrated success in developing/executing a sales strategy.
• Technical expertise and excellent presentation skills.
• Industry/customer knowledge in the Frozen Dessert Industry.
• Sales or applicable R&D experience in the Frozen Dessert Industry.
• Ability to travel up to 30% of the time.
• Food or Dairy Science degree preferred or equivalent work experience.

Key Requirements

• You have 10+ years of technical experience ingredients background, with a demonstrated business and commercial acumen.
• You collaborate with others and perform well in cross-functional teams.
• You are self-motivated and like to be challenged while working for a dynamic organization.
• You have strong organizational skills and can prioritize in a dynamic environment.

We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc. is a leading innovator of ingredients transforming the food industry. At the heart of our company, we are fueled by a sense of discovery, constantly asking "what if?" That passion for exploration drives us to co-create unique products and applications in dairy and cultured dairy products. IFF is a global leader in taste, scent, and nutrition offering our customers a broader range of solutions.