Operational Performance Manager and Digitalization Lead
Newark, NJ 
Posted 3 days ago
Job Description

Job Title: Operational Performance Manager and Digitalization Lead
Job Location: United States (Location flexible)

Job Type: Hybrid

We are seeking a dynamic and results-driven professional for the role of Operational Performance Manager and Digitalization Lead. In this pivotal position, you will play a crucial role in driving operational excellence within our stations by eliminating roadblocks and unleashing the full potential of our teams and operators. Leading with positivity, you will foster a cooperative work environment, encouraging maximum feedback retention and facilitating flourishing interactions between US Ops and the stations. Your responsibilities will include collaborative problem-solving to enhance underperforming KPIs, contributing to the continuous improvement of operational processes, as well as actively advancing DHL's digital journey. If you are a strategic thinker with a passion for operational optimization and team empowerment, we invite you to join our dynamic and forward-thinking team.

Key Responsibilities:

  • Drive operational excellence: Lead efforts to identify, analyze, and address operational inefficiencies and roadblocks within our stations to optimize performance and enhance overall productivity
  • Team empowerment: Foster a positive and cooperative work environment, inspiring and empowering teams and operators to reach their full potential. Encourage open communication, feedback retention, and collaboration among US Ops and station teams.
  • Collaborative problem-solving: Work closely with cross-functional teams to identify challenges and develop innovative solutions to enhance underperforming Key Performance Indicators (KPIs) and operational processes.
  • Continuous improvement: Contribute to the continuous improvement of operational processes by identifying areas for enhancement, implementing best practices, and driving initiatives to streamline workflows and increase efficiency.
  • Digitalization leadership: Actively participate in and lead initiatives to advance DHL's digital journey. Identify opportunities for digital transformation within operations, champion digital solutions, and collaborate with relevant stakeholders to implement technological innovations that drive operational efficiency and effectiveness.
  • Strategic thinking: Bring a strategic mindset to the role, proactively identifying opportunities for operational optimization and leveraging data-driven insights to inform decision-making and drive results.
  • Stakeholder engagement: Build and maintain strong relationships with internal and external stakeholders, including US Ops teams, station managers, and other key partners, to ensure alignment and support for operational initiatives and digitalization efforts.
  • Performance measurement and reporting: Develop and implement metrics and reporting mechanisms to track progress against operational goals and digitalization objectives. Provide regular updates and insights to leadership on performance trends, successes, and areas for improvement.
  • Innovation and creativity: Foster a culture of innovation and creativity within the team, encouraging the exploration of new ideas, approaches, and technologies to drive continuous improvement and stay ahead of industry trends.
  • Monitor and provide suggestions on policies, procedures, and service standards for station operations; provide data-based continuous improvement recommendations
  • Support the stations with the implementation of GSC services, including monitoring of usage and follow up for mandatory services
  • Assist in writing CSOP (Customer SOP's) for renewed as well as newly gained business
  • Other operational duties as assigned

Skills / Requirements:

  • Excellent analytical skills, with attention to detail and a focus on accuracy, completeness, and timeliness of deliverables
  • Genuine passion for collaboration and teamwork
  • Ability to identify and resolve problematic areas and trends in data
  • Ability to develop graphs, reports, and presentations
  • Team Player with Self Starter Mentality
  • Ability to strictly adhere to deadlines
  • Working knowledge of DHL's business applications (FRP, CW1), Microsoft Office Suite (particularly Excel), and business processes including third party and in-house developed applications preferred
  • Minimum 3-4 years of industry experience, Ocean Freight Operational knowledge highly preferred
  • Excellent interpersonal and verbal / written communications skills, including strong follow through capabilities
  • Demonstrate ability to uplift and energize fellow co-workers
  • Proven ability to work seamlessly with cross functional teams

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html




  • It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company.
  • We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
  • And that's why external organizations have granted us different accolades for our people practices

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.


Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
3 to 4 years
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