Operations Manager
Franklin Township, NJ 
Posted 25 days ago
Job Description


Youre driven, resourceful, and above all else - remarkably smart.

In this role, you will manage discrete tactical programs under the guidance of the National Business Director (NBD) while acting as an intermediary between Syneos operations workstreams and the customer.


  • Cultivate relationships with existing customer contacts across customer portfolio.
  • In conjunction with Syneos SMEs, reinforce established internal ways of working with the goal of meeting customer needs/expectations while not over-burdening internal workstreams.
  • Establish and help to reinforce customer governance model that improves proactive communication and strategic solutioning opportunities.
  • Understand customer agreement and able to identify workstreams/requests that are out-of-scope; communicate timely to account leadership and SVP.
  • Function as a liaison between customer and internal Syneos operational elements; but does not usurp Syneos SMEs/workstream authority/responsibility.
  • In collaboration with SMEs, account leadership, and SVP, identify needs and resources to support and grow the business
  • Identify areas of risk for the business and escalate/communicate timely with account leadership and SVP.
  • Facilitate regular, ongoing operational update meetings and serve on Steering Committee.
  • Ability to manage multiple projects with competing deadlines that spans across customer portfolio specifically to include (but not limited to):
    • Annual Engagement Survey for all sales teams
    • Annual Awards Show
    • BRAVO or Spotlight program
    • Meeting Support (i.e., POA, District, and Congresses)

Essential Requirements

  • Minimum bachelors degree.
  • Minimum 3 years of commercial pharmaceutical experience; experience in consumer products a plus.
  • Must have strong understanding of client account management and sales operational functions.
  • Demonstrated excellent project management skills including capability to multi-task and prioritize projects.
  • Strong verbal and written communication skills.

The annual base salary for this position ranges from $110,000 to $140,00. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidates qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesnt align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against todays toughest commercialization challenges facing the worlds leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At?Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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