Customer Service Rep Expectations

Daily tasks include, but are not limited to:

* Scan in/out packages and deliver packages internally.

* Package and process Shipping both Domestic and Int'l.

* Maintain Coffee inventory on site. Maintain supplies in Breakrooms on designated floors.

* Ability to cross train in other areas such as Incoming and Outgoing mail and Outside delivery runs and cover and perform those duties when applicable.

* Help resolve customer concerns/issues

* Handle time-sensitive material

* Perform duties and special requests as assigned by the manager.

* Maintain accuracy of required reports, logs, and measurements

* Ensure adherence to business guidelines, safety & security procedures

Required Qualifications:

* Maintain Chain of Custody when delivering packages.

* Ability to resolve customer concerns/issues

* Ability to communicate both verbally and in writing with customers and company personnel

* High school diploma or equivalent (GED) required

* Ability to effectively work individually or in a team environment

* Ability to handle multiple projects simultaneously

* Strong organizational and administrative skills required

* Computer proficiency in email environments, MS Word/Excel

* Lift up to 50 lbs and maintain a safe work environment.

* Ability to adhere to company's policies and procedures

Preferred Qualification:

* Prior Mail or previous Shipping/Receiving experience.

" Good people Skills

" Requires limited supervision and is self-motivated.

"The pay range for this position is $13-$14 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."