Telecommunications Officer

This position is located on the Cornell University Campus in Ithaca, New York.

No Visa sponsorship or relocation is available for this position.

Who we are

The Cornell University campus is admired as one of the world's most beautiful academic settings. The Division Public Safety is committed to providing the highest quality service to faculty, students, staff, alumni, and visitors.

With more than 260 major buildings enhancing the magnificent landscape of the Ithaca campus, approximately 1,000 extraordinarily talented and dedicated staff serve as stewards of the campus resources and operations.

The Cornell University Public Safety Communications Center serves as the vital link between those in need and many resources both on and off campus. Our communications center is its own department with the Division of Public Safety. We are a group of dedicated professionals who are committed to providing a safe and secure environment for our large and diverse community of students, faculty, staff, and visitors who come from across the United States and around the world.

All employees are accountable for supporting the organization's values of truth, respect, excellence, teamwork, and integrity; and supporting inclusive and sustainable practices in carrying out everyday responsibilities.

What Will You Do

In a team-based, often stressful, customer-service focused environment, support the operation of the Cornell University Public Safety Communications Center. Responsibilities include:

• Coordinate emergency and non-emergency response to calls for assistance from the Cornell community.
• Evaluate the situation and determine proper response procedures based on circumstances and facts gathered.
• Multi - task, sort, and appropriately prioritize multiple frequency radio traffic to send and receive critical information.
• Handle sensitive emergency situations in a calm, efficient manner to ensure high level safety and security for those involved.
• Make emergency notifications and coordinate various emergency services with agencies during critical incidents.
• Monitor, interpret, and initiate response of the fire, burglar, and environmental alarm, Closed-Circuit TV, and card access systems.
• Responsible for data entry and retrieval for in-house computer, internet and State and Federal Criminal Justice computer systems.
• Answer and prioritize emergency and business telephone lines for Cornell University Division of Public Safety, perform administrate responsibilities , as well as handle walk-in complaints and provide information and referrals.

Cornell University Public Safety Communications center is staffed by three telecommunications supervisors, twelve full-time telecommunications officers, and one system administrator. The 911 center operates 24 hours per day, seven days per week, 365 days per year and working shifts vary depending on seniority.

The telecommunications officers receive certifications for both Basic and Advanced public safety dispatch training provided by the Association of Public Safety Communications Officials. The 911 center receives all fire and maintenance signals for the campus. The Cornell University Communications Center also serves as a back-up center for Tompkins County 911.

This is a unionized position within the Cornell Police Union. The current rate of pay is $26.77, and beginning July 1, 2024, will be increased to $27.57 per hour.

Cornell University provides excellent benefits that include professional development, access to many wellness programs, employee discounts with local and national retail brands, health care options and generous paid leave provisions: 3 weeks of vacation, health, and personal leave; 13 paid holidays, and great retirement options. Cornell has also been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

Our department is a value-based organization where all employees are accountable for supporting the organization's values of truth, respect, excellence, teamwork, and integrity.

Required Qualifications

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
• Associate degree or two years' relevant dispatching experience or equivalent combination of education/experience required.
• Strong interpersonal communications skills (verbal and written). Prior experience in a job that required multi-tasking with the ability to work well under pressure.
• Must also be able to manage competing priorities while paying close attention to accuracy and details. Solid computer skills and customer service experience required.
• Must be able to work as an effective team member and build and maintain strong relationships.
• Must obtain FBI Criminal Justice Information Services Division (CJIS) compliant certification during on-the-job training.
• Must pass rigid background investigation, including fingerprint check, with no records of conviction, excluding minor traffic infractions.
• Must pass a typing test -minimum requirement for this position is the ability to type at least 30 words per minute.
• Must successfully complete required field training program.

Preferred Qualifications

• Prior dispatching experience preferred.
• Radio communication skills a plus.

Application Information

• When applying through our system, please remember to attach your application materials (Resume and Cover Letter) in either Microsoft Word or PDF format. In the Experience section of your application, use the 'Drop Files Here' box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here as an external candidate or click here if you are an internal candidate. NOTE: Cornell employees must apply through the Internal Cornell Career site.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

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Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email atequity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.