Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've ma

Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts. Broadens and deepens existing customer relationships in order to gain strategic positioning as well as retain existing revenue and at

Work all aspects of OSP maintenance and splicing; Splice and test fiber optic cable in all types of field environments Characterize installed fiber (OTDR, LTS OPM, ORL, CD, PMD testing); Provide emergency response for fiber restoration; Install racks and Fiber Distribution Panels (FDPs); Terminate fiber optic cables into FDPs; Read and interpret Method of Procedures (MOPs

Internet (IP) Engineering Lead Network Engineer responsibilities include, but are not limited to Interacts with Architecture (IP and Security), Planning, Operations, Lab, Systems (NSD, alarming) to implement equipment and designs necessary to evolve the worldwide Internet backbone. Ability to research, write requirements to test hardware and software to ensure interoperab

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits,

Responsiblefor maintaining and operating a variety of equipment and systems, including but not limited to DMS10 DMS100 5ESS as well as ROADM nodes ethernet switches and a variety of muxes. Responsiblefor the provisioning and maintenance of Central Office equipment including, but not limited to subscriber loop carrier systems, DSL, POTS, digital and optical muxes. Installs

Analyzes and troubleshoots basic technical problems or issues. Reviews and discusses service order requirements and equipment requests with customers, evaluating customers, telecommunication needs and suggesting additional/alternative service as appropriate. Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits a

Analyzes and troubleshoots basic technical problems or issues. Reviews and discusses service order requirements and equipment requests with customers, evaluating customers, telecommunication needs and suggesting additional/alternative service as appropriate. Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits a

Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and or electronic measuring devices. Updates work and maintenance logs through WFA, Word.docs and FOMS databases. Plans jobs and determines

Installs, tests and maintains private and switched services, and applications for individual residential and business customers. Such services and applications include analog, data, sub rate and high speed digital, DSL, VDSL, ISDN, E911, 911, audio and video services, and associated ancillary equipment and software configured to meet existing and anticipated customer need

Analyzes and troubleshoots basic technical problems or issues. Reviews and discusses service order requirements and equipment requests with customers, evaluating customers, telecommunication needs and suggesting additional/alternative service as appropriate. Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits a

Analyzes and troubleshoots basic technical problems or issues. Reviews and discusses service order requirements and equipment requests with customers, evaluating customers, telecommunication needs and suggesting additional/alternative service as appropriate. Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits a

Perform installation, maintenance and troubleshooting of high speed internet, video and voice networks including associated wiring and equipment. Perform maintenance and repair on outside plant facilities. Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV). Locate buried telephone c

Analyzes and troubleshoots basic technical problems or issues. Reviews and discusses service order requirements and equipment requests with customers, evaluating customers, telecommunication needs and suggesting additional/alternative service as appropriate. Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits a