Evaluate operational efficiency and effectiveness Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs Analyze, define and document technical design for

Formulates policies, procedures and instructions that ensure compliance with local, state, federal and other regulatory requirements Researches, analyzes and interprets regulatory compliance laws, opinions and court decisions and provides findings to management Conducts risk assessment, draws conclusions, develops solutions and alternatives, and makes recommendations to m

o Supervise daily activities o Ensure adequate/skilled staffing; select employees o Establish performance goals and priorities o Prepare, conduct and review performance appraisals o Develop, mentor, and counsel staff o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) o Ensure section/branch goals and objectives align with division/departmen

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Set up and review the scheduled drafting system for all loans on automatic payments; implement and update automatic member payment options for mortgage and equity loans. Prepare, submit, enact and review offers for a Streamlined Rate Reduction in partnership with the mortgage origination team. Basic/Routine Process online communication requests to review and update member

Set up and review the scheduled drafting system for all loans on automatic payments; implement and update automatic member payment options for mortgage and equity loans. Prepare, submit, enact and review offers for a Streamlined Rate Reduction in partnership with the mortgage origination team. Basic/Routine Process online communication requests to review and update member

Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance Create reference and support tools that reinforce training Develop and enhance training content a

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Provides 24x7 support and guidance to team and assistant managers Oversees metric and SLA adherence Coach technical staff through new and routine tasks Identifies and oversees service improvement opportunities Oversees technical adherence to organization directives, standards and instructions relating to systems under management Oversees all programs and projects ensuring

Provides 24x7 support and guidance to team and assistant managers Oversees metric and SLA adherence Coach technical staff through new and routine tasks Identifies and oversees service improvement opportunities Oversees technical adherence to organization directives, standards and instructions relating to systems under management Oversees all programs and projects ensuring

Provides 24x7 support and guidance to team and assistant managers Oversees metric and SLA adherence Coach technical staff through new and routine tasks Identifies and oversees service improvement opportunities Oversees technical adherence to organization directives, standards and instructions relating to systems under management Oversees all programs and projects ensuring

Evaluate operational efficiency and effectiveness of supported systems and applications Demonstrated ability to successfully manage multiple projects concurrently from project concept through implementation, either independently or as part of a team Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and me

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Oversee daily operations of the Security Force team at designated site location to include staff scheduling/patrols, equipment testing and special event coordination Manage the control of access management systems (e.g., access assignments, staff schedules, problem identification/resolution, and equipment and software functionality and testing) Oversee the execution of th

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities