Develop a comprehensive understanding of the personal data BetMGM collects, uses and stores. Work cross functionally to proactively mitigate risk associated with current and emerging privacy related laws and regulations in the United States and Canada. Manage outside counsel to address issues relevant to privacy related laws and regulations. Review products, features, pla

Analyze, track, and monitor various poker fraud patterns as it relates to Poker and report to the Poker Team with any critical observations including Money/Chip Dumping Collusion Bots RTA Tools usage Bonus Abuse Multi Accounting Detect, investigate and be an analytical problem solver Work according to set priorities and current business needs Report incidents, bugs and ma

The core responsibilities of this role are Workflow and Stakeholder Management Tracking campaign progress using Workfront, ensuring alignment on requests from stakeholders, making recommendations based on resource requirements and system capabilities, understanding prioritization of requests, and communicating status updates and timelines QA & Testing Ensuring that system

Maintain coordination with our overseas operations and content teams on day to day tasks, promotion testing and meeting project deadlines. This is a great opportunity to work alongside a dedicated team supporting CRM, and to gain valuable exposure to project lead responsibilities Work with Campaign Managers to establish clear objectives and goals for each campaign, from t

Maintain agreed service levels Prepare shift reports Analyze, keep track of and monitor various fraud patterns and update the team accordingly on a regular basis Distribute and monitor regular and extra tasks Technically direct and coordinate the workload of the agents on the floor Facilitate resolution of work related issues of team members Coach the team members to ensu

Work to maintain and improve current service levels through managing the performance of the Risk & Fraud team and providing best in class service to our customers Perform monthly Productivity and Quality evaluation on all agents, providing guidance/training and ensuring quality of work Communicate and implement Performance Improvement Plan (PIP) for qualifying agents Esta

Understand, develop and maintain Key Performance Indicators (KPIs) and Service Level Agreement (SLA) metrics for Risk Operations. Establish benchmarks and performance standards to measure the effectiveness of risk mitigation strategies by working directly in our data system. Monitor the chargeback ratio regularly to ensure compliance with established standards and regulat

Program the app and desktop's layout across the homepage and various sport/league pages following strategy outlined by Sports Content Leadership Sanity check all aspects of the product (links, titling, grammar, navigational items, etc.) are correct Become subject matter expert on new tools and features as they are developed, including CMS programming and front end optimiz

Support the maintenance of real time, historical and customer reports, and analyze trends in a timely manner to improve the efficiency and effectiveness of agent queue adherence with regards to the forecasts provided to you Monitor contact center performance and make real time staffing adjustments across multiple queues to ensure that service goals are met Optimize the us

Oversee the design of the technology risk and control framework for expression of the technology risk and control environment Lead risk reviews and vulnerability assessments, identifying threats, communicating with senior leaders and stakeholders Help define technology's approach for compliance with the firm's operational risk management framework Serve as a primary point

Assist Internal Audit leadership with maintaining a compliant Internal Audit methodology, including all supporting materials (e.g., policies, procedures, workpaper standards, charters, etc.) and oversight/governance structure Participate in operational, regulatory compliance, and financial audits of business, as determined in the approved annual Internal Audit Plan Assist

Lead key initiatives independently, demonstrate a deep understanding of the business, and provide thought leadership on the industry Manage junior team members in carrying out of tasks (e.g., guide Associate(s) on dissemination of market share performance of BetMGM and key competitors to internal and external stakeholders). Assist in the preparation of materials for key s

Passionately maintain and establish relationships with current and potential guests to promote and sustain a high level of player recognition and service. Engage with our players promoting BetMGM in order to build customer loyalty and increase frequency of their visits Responds to and addresses all guest requests, questions, and concerns in a timely manner Own the guest e

Review, draft and negotiate commercial contracts (examples below) and provide strategic and proactive legal advice to business clients. Examples of agreement types iGaming agreements, payment processing agreements, vendor agreements (MSAs/SOWs for marketing, technology, data, and intellectual property contracts), use license agreements, market access agreements, partnersh

Patrol and monitor all areas of the property, including the exterior I.D. all incoming patrons entering sportsbook Monitor alarm system and surveillance cameras Provide excellent guest service to guests and employees and resolve complaints and issues involving both guests and employees Act as a first responder in emergency situations Perform gaming drops/transactions, inc