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Assures that front desk is covered and maintained at all times. Reviews arrivals and departures for guest preferences to ensure customer satisfaction. Checks guests in and out of hotel and summons bellman or other assistance if needed. Provides information and acts as a resource of services to guests or hotel visitors. Acts on guests' complaints, service or security problems. Reviews for any actio
Posted 2 days ago
Essential Functions Develops, implements and monitors a preventive maintenance program of all building equipment and guestrooms. Coordinates the maintenance, repair, and installation of all assigned work through vendors and contracted work and provides status to General Manager. Maintains maintenance inventory control as it relates to equipment and supplies. Ensures the proper operation, maintenan
Posted 3 days ago
Focuses on direct sales activities for The Surrey Hotel New York City's only Relais and Chateaux Hotel. Position focuses on penetrating existing & uncovering new local accounts for Transient business, handles key Global Accounts by working with local contacts. This position will also handle all extended stay business contracting and prospecting. Duties and Responsibilities Position sells 90% of th
Posted 6 days ago
Essential Functions Distributes, and directs work load to ensure maximum productivity and customer satisfaction with minimum outlay of expenses in terms of labor and materials. Uses five diamond standards inspects guest rooms and public areas and provides training guidelines to ensure standards are met and deficiencies are corrected Trains housekeeping staff in proper work procedures and technique
Posted 6 days ago
The Assistant Director of Front Office provides guest service as well as supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by The Surrey. The Assistant Director of Front Office needs to be familiar and possess a sound knowledge of the overall Front Office operations. He / She is responsible for the proper, eff
Posted 10 days ago
LEADERSHIP Work closely with the Vice President of Revenue on identifying potential opportunities that may affect revenue generation. Develop distribution team members through mentorship, training and development. Works in liaison with revenue team members by supporting and enhancing their know how in using all distribution and related systems through best practices, training, hands on reviews and
Posted 14 days ago
Front Desk Manager Relief Night Audit Position Provides an issue free work environment through motivation, support, empowerment and development for all personnel. Proactively strives to build positive working relationships through teamwork and clear communication. Ensures that all decisions and resulting actions are aligned with the Affinia policy of 100% guest satisfaction producing a high level
Posted 16 days ago
Essential Functions Inspects all hotel rooms, public areas, VIP rooms, and spa (property specific) daily to ensure that cleanliness meets hotel standards Continually seeks to develop housekeeping policies and procedures to improve the current operation. Assists the Executive Housekeeper in the daily management of labor expenses Assists in the training and development of all housekeeping associates
Posted 17 days ago
Essential Functions PART TIME POSITION. Responsible to install and repair mechanical equipment in a manner of high workmanship to meet hotel standards. Operates physical plant equipment, main energy and utility systems such as low and high pressure boilers, pumps, compressors, elevators, fire com systems, generators, compactor, exhaust fans, reciprocator, absorption, blowers, air conditioners, met
Posted 2 months ago
Supervises and leads all overnight operations staff (housekeeping, security, etc.). Responsible for closing out the PMS and POS systems and ensures that room status is balanced properly. Provides an issue free work environment through motivation, support, empowerment and development for all personnel. Proactively strives to build positive working relationships through teamwork and clear communicat
Posted 2 months ago
Support the Executive Office by giving administrative support to the General Manager and Hotel Manager and other areas of the operation as required, greet and assist guests, answer incoming calls to the Executive Office, and handle guest complaints that come to the office. Essential Functions Perform clerical duties such as typing correspondence and reports, filing, and answering telephones. Maint
Posted 2 months ago
PART TIME HOSTESS POSITION Essential Functions Meets arriving customers as they enter restaurant with cordial greeting. Escorts to assigned tables, issues menus, and creates a rapport in order to accommodate special needs or requests. Familiar with OpenTable reservation system. Answers the phone at the host desk in a professional manner. Responsible for booking reservations, answering guest questi
Posted 2 months ago
Provides an issue free work environment through motivation, support, empowerment and development for all personnel. Proactively strives to build positive working relationships through teamwork and clear communication resulting in win/win decisions. Ensures that all decisions and resulting actions are aligned with the Denihan Hospitality Group policy of 100% guest satisfaction producing a high leve
Posted 2 months ago
Essential Funtions Continuously evaluates the performance of Hotel Department Heads, developing each for advancement opportunities. Provides the staff with the direction, support, training and tools needed to ensure the sense of empowerment necessary to provide win/win decisions for any internal/external customer challenges that may arise. Proactively participate in the Sales and marketing efforts
Posted 2 months ago
Essential Functions Assures that front desk is covered and maintained at all times. Reviews arrivals and departures for guest preferences to ensure customer satisfaction. Checks guests in and out of hotel and summons bellman or other assistance if needed. Informs or checks with housekeeping on checkouts, sleep outs, vacancies and service need of guests. Provides information and acts as a resource
Posted 2 months ago
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