Maintains full accountability for assigned accounts and serve as customerstrusted advisor and advocate, maintaining a high level of customer satisfaction and protecting the interests of both the customer and Avaya. Maximizes opportunities by driving the customer planning process, leading virtual account teams in building strategies that deliver balanced growth, continued

As a senior web application specialist, you will be responsible for... Overall web application portfolio architecture and design. Content management system solutioning for omni channel distribution. Including but not limited to the Oracle Content Management Suite (OWCSS, OWCC) Governing the web application quality and best practice implementations for all related environm

Enhances existing systems by analyzing and identifying areas for improvement/modification Manages the integration of hardware, software and customer back end solutions Maintains systems by monitoring, identifying and correcting software defects Assists with writing deployment and operational documentation Collaborates closely with other team members in a virtual work envi

Create Business Relevance Study customer's business and industry to gain understanding of key business drivers, market issues and priorities Builds trusted technical and business advisor relationships with customer executives Consults with executives about the relevancy of new and emerging Avaya solutions to their business, linking the Avaya vision to the customer's busin

In this role, you will Lead a multi channel Sales and Partner Communications Program to drive an aligned communications strategy and narrative across internal teams, to support customer success and expand Avaya's global footprint. Manage communications projects and plans for ongoing programs and specific communications events and needs. Work cross functionally within mark

Develop software applications, usually in Java and Springboot, using design patterns and Object Oriented best practices Make sure that the code delivered meet the quality standards defined by the project, including unit testing coverage, static analysis checks and security scans Own the software deliverable, making sure it complies with the requirements both in functional

Experience working with Avaya CM implementation and service related work Experience working in the support field and direct customer interactions Strong technical knowledge and experience with Avaya's product portfolio Technical working knowledge and experience with Communication Manager, Session and System Manager Technical working knowledge and experience with Session I

Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution. This includes using such tools as NetIQ and Windows Desktop solutions. Interacting with customer representatives. Interacting with tier 3 technicians to determine solutions to issues. Updating tickets. ABOUT THE REQUIREMENTS SKILLS & COMPETENCIES Knowledge with any,

Build large complex unified communication solutions which match the customer's production environment. Write and execute disaster recovery test plans / test cases for these large complex solutions. Break down large, complex problems into manageable tasks. Solve problems and recognize patterns of failures. Gather requirements from various sources, including end customers.

Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution. This includes using such tools as Windows Desktop solutions. Interacting with customer representatives. Interacting with tier 4 technicians to determine solutions to issues. Updating tickets. ABOUT THE REQUIREMENTS SKILLS & COMPETENCIES Heavy Red Hat experience requ

Day to day responsibilities include documenting a large scale Avaya Red solution. This position is a documentation heavy position, and includes attending many regular meetings. This includes using such tools as Windows Desktop solutions. Monitoring product support notices and making notes of what each corrects or updates. Interacting with tier 3 technicians to determine s

Lead critical projects from start to finish including requirements gathering, solutioning, deployment, testing, training, change management, documentation, communication, and measuring business value Develop a deep understanding of AVAYA business processes and strategy through collaboration and regular engagement with key stakeholders and process owners Interface SAP with

Ownership of direction, aligned with the larger Professional Services Organization, and project results for the software development aspects of the same Encourage the leadership of your team within their expertise areas, fostering collaboration, open and honest communication within the team members Manage partner engagement for software deliverables when needed Review tea

Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution. This includes using such tools as Windows Desktop solutions. Interacting with customer representatives. Interacting with tier 4 technicians to determine solutions to issues. Updating tickets. ABOUT THE REQUIREMENTS SKILLS & COMPETENCIES Heavy Red Hat experience requ

Manages customer's on site lab by performing maintenance, upgrades and repair on the customer's Avaya systems which may include hardware, software and networking products. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Viewed as an expert by both company and customers. Work is performe