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Engaging with lead and strategic customers, partners and internal stake holders Completing needs analysis and defining strategic direction, definition and delivery of the SaaS Delivery Platform Represent the product within the company and be the companywide expert in this space Define Product release requirements based on market evolution, competitive positioning and specific customer requirements
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Plan, prioritize, coordinate and monitor project workstreams throughout full program lifecycle and ensure business objectives are met. Manage program governance around scope change, resourcing, risk and issue management, and stakeholder communications. Engage functional organizations including Cloud Operations, product management, engineering, marketing, IT, and Security. Influence and evangelize
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Required to be in an on call rotation. Ability to perform technical troubleshooting of voice and data. Use all of the tools available to Tier 2 to troubleshoot voice quality issues Rapidly build a high level diagram of the customer's network to aid in troubleshooting Easily troubleshoot all feature issues Use and explain the results of circuit quality testing (Cloud NOC, PRTG, Path Solutions, Velo
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Mitel (Delaware) Inc
- Phoenix, AZ / Plano, TX / Houston, TX / 1 more...
Works directly with and supports the sales teams to ensure high level of CRM data quality and drive overall CRM governance Ensures reporting and support CRM dashboards and views are as needed to support the sales organization supported and provided as required Supports the weekly forecast process in CRM Supports implementation and roll out of new CRM features and modules Uses Tableau CRM (formally
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Mitel (Delaware) Inc
- Irvine, CA / Plano, TX / Houston, TX / 1 more...
Strategy Leadership Actively participate in crafting and delivering key operational updates for CS leadership, executive leadership team, cross functional teams, and external audiences Change Management Understand the key business/ transformational processes, functions, and associated performance metrics. Assist functional leaders with new metrics, better understanding of performance measures, and
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