Supervises the day to day operations of the teller line by delegating and monitoring work assignments; provides necessary resources that allow tellers to develop the knowledge and skills necessary to be successful in their positions. Provides technical guidance to staff regarding customer service, operating and regulatory procedures. Cross trains teller staff to assist with additional tasks. Ensur

Conduct independent investigations into suspected illegal, fraudulent, or unusual activity involving bank accounts, customers, and associates. Work with cross functional business lines, including but not limited to Consumer Banking branches, Financial Crimes Department, Compliance, and Legal. Review cases by analyzing transaction information, conducting interviews, and consulting with peer institu

Performs basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures. Provides exceptional customer service in a prompt, efficient and courteous manner. Responds to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members. Develops basic knowl

Review mRDC deposits for consumers and business customers. Create daily reporting and data related to decisioning. Decision money movement transactions that are referred for review based on digital banking rulesets. Contact customers as necessary to authenticate the transaction and/or the transaction amount before approving for posting. Interface with vendors to understand risk scoring models, ref

Support all phases of Retail and Business Online Banking (BOB) procedures. Support the bill pay processes, which includes but is not limited to supporting service calls, managing possible fraud and responding to exceptions. Assist with the BOB workflow, which includes but not limited to application processing, User onboarding, managing User limits, Wire Transfer processing, maintaining User profil

Provide excellent customer service to external and internal clients by promoting, describing and explaining all Bank products and services in a contact center environment. Promotes professional and customer friendly delivery of service to internal and external customers. Make decisions, problem solve and complete file maintenance related to customer contact. Comply with Bank and departmental polic

Provide excellent customer service to external and internal clients by promoting, describing and explaining all Bank products and services in a contact center environment. Promotes professional and customer friendly delivery of service to internal and external customers. Make decisions, problem solve and complete file maintenance related to customer contact. Comply with Bank and departmental polic

Provide excellent customer service to external and internal clients by promoting, describing and explaining all Bank products and services in a contact center environment. Promotes professional and customer friendly delivery of service to internal and external customers. Make decisions, problem solve and complete file maintenance related to customer contact. Comply with Bank and departmental polic

Provide excellent customer service to external and internal clients by promoting, describing and explaining all Bank products and services in a contact center environment. Promotes professional and customer friendly delivery of service to internal and external customers. Make decisions, problem solve and complete file maintenance related to customer contact. Comply with Bank and departmental polic

The Customer Service Supervisor ensures that the New Accounts department of the branch operates effectively, by overseeing the day to day responsibilities of its Customer Service Representative (CSR) staff, motivating employees to meet or exceed sales goals, provide exemplary client service and operate in a manner that is consistent with the policies and procedures of Apple Bank. The incumbent in

The Customer Service Supervisor ensures that the New Accounts department of the branch operates effectively, by overseeing the day to day responsibilities of its Customer Service Representative (CSR) staff, motivating employees to meet or exceed sales goals, provide exemplary client service and operate in a manner that is consistent with the policies and procedures of Apple Bank. The incumbent in

The Training Content Developer is responsible for planning, developing and managing the collaborative creation of curriculum content, essential in supporting the Bank's ongoing learning initiatives. The Developer will analyze large amounts of existing training material to synthesize concepts and integrate existing material into new training courses. The successful candidate will be able to work in

Under the general supervision of the Customer Service Supervisor, the Customer Service Rep. welcomes and interviews prospective depositors, explaining the various forms of accounts available to them. Opens new accounts and outlines the Bank's rules and regulations covering transactions. The incumbent apprises depositors of the protection offered them through the Federal Deposit Insurance Corporati

Provide first level escalation support for network, telecom and security issues. Performs initial analysis of network issues, resolving/escalating as needed. Performs planned/scheduled Cisco IOS upgrades and configuration changes. Remediates IDS/IPS and network monitoring system events. Verifies daily/weekly/monthly reports; Remediates as necessary. Conducts peer review and basic testing for chang

Performs basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures. Provides exceptional customer service in a prompt, efficient and courteous manner. Responds to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members. Develops basic knowl