Work together and be proactive for the Consumer Banking group on a number of diverse topics including, core conversion, online account opening, vendor contracts, regulatory exams, litigation, and general business line requests. Track claims and elevate matters that require further attention to the Deputy General Counsel, Consumer Banking Group, and service partners. Plan, strategize and implement

Interface with customers by handling inquiries related to electronic payments . Capture oral claims and track all aspects of claim processing . Provide support to both customers and support personnel with regard to digital payment claim processing, card issuance and research digital payment when needed. Collaborate and assist in investigation and processing of debit card claims, A TM fraud claims

Interface with customers by handling inquiries related to electronic payments . Capture oral claims and track all aspects of claim processing . Provide support to both customers and support personnel with regard to digital payment claim processing, card issuance and research digital payment when needed. Collaborate and assist in investigation and processing of debit card claims, A TM fraud claims

Performs basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures. Provides exceptional customer service in a prompt, efficient and courteous manner. Responds to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members. Develops basic knowl

Performs basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures. Provides exceptional customer service in a prompt, efficient and courteous manner. Responds to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members. Develops basic knowl

Work together with the head of retail operations, to act as the retail operations liaison by timely responding to retail branch inquiries on a number of diverse topics including, but not limited to, guardianships, powers of attorney, trusts, and deceased items. Work with the retail operations group to track claims and elevate matters that require further attention to the Legal Department, Consumer

Leads teller unit activities, motivating staff to provide superior customer service, while performing routine banking and client service duties. Oversees teller sales and service goals while balancing operational duties to ensure transactions are being handled accurately and efficiently. Manages work schedules and assigns tasks as needed throughout the workday. Trains new tellers to ensure procedu

Assists in legal process completing information subpoenas, restraining orders, levies, subpoenas for the production of documents and other related departmental activities. Communicates and corresponds with legal entities (District Attorney, Attorney General, Police Department, etc.). Communicates and corresponds with Attorneys. Assists the depositor with questions regarding adverse claim process.

Review all account documentation submitted for multiple types of newly established business and consumer accounts in a timely fashion. Review all account documentation submitted for multiple types of business and consumer accounts undergoing remediation in a timely fashion Communicate necessary documentation changes to branches and follow through to ensure requested documents/changes have been sub

Assist in managing the day to day aspects of Regulation E activities including but not limited to debit card operations, claims processing, management of mobile remote deposit transactions and the prevention, detection, investigation and mitigation of fraudulent member activity. Act as a liaison between customers, branches and corporate departments regarding claims processing and fraud related mat

Performs basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures. Provides exceptional customer service in a prompt, efficient and courteous manner. Responds to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members. Develops basic knowl

Performs basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures. Provides exceptional customer service in a prompt, efficient and courteous manner. Responds to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members. Develops basic knowl

Performs basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures. Provides exceptional customer service in a prompt, efficient and courteous manner. Responds to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members. Develops basic knowl

Performs basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures. Provides exceptional customer service in a prompt, efficient and courteous manner. Responds to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members. Develops basic knowl

Performs basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures. Provides exceptional customer service in a prompt, efficient and courteous manner. Responds to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members. Develops basic knowl