The Customer Service Representative (CSR) provides sales and service support to the branch by acquiring new clients, offering suitable Bank products/services that add value to the customer, performing branch/platform related functions and processing account maintenance transactions. The incumbent in this role will conduct business ethically, thoroughly communicating to current and prospective clie

The Customer Service Representative (CSR) provides sales and service support to the branch by acquiring new clients, offering suitable Bank products/services that add value to the customer, performing branch/platform related functions and processing account maintenance transactions. The incumbent in this role will conduct business ethically, thoroughly communicating to current and prospective clie

The Customer Service Representative (CSR) provides sales and service support to the branch by acquiring new clients, offering suitable Bank products/services that add value to the customer, performing branch/platform related functions and processing account maintenance transactions. The incumbent in this role will conduct business ethically, thoroughly communicating to current and prospective clie

Under the general supervision of the Customer Service Supervisor, the Customer Service Rep. welcomes and interviews prospective depositors, explaining the various forms of accounts available to them. Opens new accounts and outlines the Bank's rules and regulations covering transactions. The incumbent apprises depositors of the protection offered them through the Federal Deposit Insurance Corpo

Provide excellent customer service to external and internal clients by promoting, describing and explaining all Bank products and services in a contact center environment. Promotes professional and customer friendly delivery of service to internal and external customers. Make decisions, problem solve and complete file maintenance related to customer contact. Comply with Bank and departmental polic

Support the Head of Compliance Testing in order to execute the testing /monitoring plan. Assist in the execution of the testing/monitoring review cycle. Create well developed issues to document identified control weaknesses. Identify and document existing controls, assess adequacy of control design, provide rationale to support conclusions; develop test plans to assess control effectiveness; execu

Support the Head of Compliance Testing in order to execute the testing /monitoring plan. Assist in the execution of the testing/monitoring review cycle. Create well developed issues to document identified control weaknesses. Identify and document existing controls, assess adequacy of control design, provide rationale to support conclusions; develop test plans to assess control effectiveness; execu

Assist with the development, maintenance, and execution of the compliance risk assessment process, particularly with regard to business line data sources. Assist with conducting quality control reviews over risk assessment outputs and communicate regularly with business lines and their corresponding compliance personnel to track assessment status and ensure timely and thorough completion of the ri

Learn and perform the following positions through in branch training rotations Teller, Operations Supervisor, Customer Service Representative and Assistant Branch Manager. Attend a variety of assigned training courses. Develop comprehensive understanding of business development, customer service, operating procedures, policies, security/safety controls, compliance and reporting requirements. Revi

Learn and perform the following positions through in branch training rotations Teller, Operations Supervisor, Customer Service Representative and Assistant Branch Manager. Attend a variety of assigned training courses. Develop comprehensive understanding of business development, customer service, operating procedures, policies, security/safety controls, compliance and reporting requirements. Revi

The Branch Banking Support Services Representative position supports the Senior Representative position by performing the duties delegated by the Senior Rep. This may entail initial transaction processing, review or reconciliation of the activities listed below Assist the Lease Security function with transaction processing support. Interaction with Branch Management and/or third parties to ensure

Applying independent judgment in the identification and escalation of key BSA/AML risks. Participating and/or leading specialized projects and FIU intelligence work to identify new or emerging typologies. Displaying a high level of professional aptitude and standards. Interacting with Lines of Business personnel regarding requests for information (“RFI”). Ensuring that all QCR docu

Business Continuity Planning Coordinate the development, maintenance, testing and documentation of business resiliency program including Risk Assessments, Business Impact Analysis, Department Planning, Business Continuity Plans, and development of functional drills and exercises. Situational Awareness Share responsibility for ensuring constant awareness of any event that may impair normal opera

The Operations Assistant provides a support role for numerous branch operations functions. He/She will be heavily involved with the implementation of Branch Procedures and best practices, and ensure that all Operations Policies, Procedures, and Manuals documents remain current. The Operations Assistant will review various Data Reports, Potential Loss Reports, and other documentation that requires

This position reports to the Head of Operational Risk, and provides second line of defense oversight and effective challenge for all non financial risks. The individual will support the Head of Operational Risk to execute the operational risk framework including, but not limited to, the Risk and Control Self Assessment (RCSA), Controls Testing, Issues and Actions Management, Key Risk Indicators, O