Assist the social media team to concept, design, and executing high quality content across all relevant social and digital channels. Produce and design social content (copy and visuals). Create engaging social media content (including photos/video, GIFs, Instagram stories) to illustrate brand messaging, marketing initiatives, and product promotions. Innovation is an impor

Become the primary point of contact for all customer inquiries via e mail/ phone/ live chat, and represent the company in a polite, professional, and courteous manner Assess situations, identify issues, and follow established Standard Operating Procedures to resolve complications, as well as anticipate, meet and exceed our customers' needs and expectations, and achieve ag

Become the primary point of contact for all customer inquiries via e mail/ phone/ live chat, and represent the company in a polite, professional, and courteous manner Assess situations, identify issues, and follow established Standard Operating Procedures to resolve complications, as well as anticipate, meet and exceed our customers' needs and expectations, and achieve ag

Collaborate with product managers, user researchers, content strategists, engineers, and other designers on product direction and delivery in a fast paced, rapidly changing environment. Create and refine product messaging that facilitates user discovery, on boarding, promos, error messages, user education, and other components of the end to end user experience. Support th

Supporting campaigns to help improve customer experience on the site Providing direct customer service through phone, email and text messages Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions Liaise with different departments to implement solutions to customer issues Thorough understanding of existing pr

Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary Stock sportsbook Writer/Cashier's stations with adequate suppl

Investigate accounts raised by on going Risk procedures for example from the Risk Alerts and Fraud Reports Perform detailed risk analysis of all aspects of a player's account Deliver total quality service and to resolve customers complaints/issues in relation to risk matters Ensure all emails are responded to in a timely manner Review identity documents Ensure all withdra

Lead key initiatives independently, demonstrate a deep understanding of the business, and provide thought leadership on the industry Manage junior team members in carrying out of tasks (e.g., guide Associate(s) on dissemination of market share performance of BetMGM and key competitors to internal and external stakeholders). Assist in the preparation of materials for key s

Ambassador Management Identify, recruit, and manage a diverse pool of ambassador talent. Develop and maintain strong relationships with talent and their representation. Collaborate with talent to align their skills and offerings with our organizational goals. Event Planning and Execution Work closely with the different internal/external teams to conceptualize and plan eve

Patrol and monitor all areas of the property, including the exterior I.D. all incoming patrons entering sportsbook Monitor alarm system and surveillance cameras Provide excellent guest service to guests and employees and resolve complaints and issues involving both guests and employees Act as a first responder in emergency situations Perform gaming drops/transactions, inc

Position People Business Partner Location Las Vegas, NV Remote Status On Site Job Id 2285 # of Openings 1 People Business Partner About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations MGM Resorts International and Entain Group. You know our name through our exciting p

Position Senior Manager, CRM Performance Location Jersey City, NJ Remote Status Hybrid Job Id 2396 # of Openings 1 Senior Manager, CRM Marketing Performance Jersey City, NJ About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations MGM Resorts International and Entain Grou

Develop and implement BetMGM's DE&I strategy and overall framework that aligns goals with business outcomes Leverage data to understand and communicate current state, identifying opportunities and developing actions and measures of success to drive continuous improvement Partner closely with key stakeholders, particularly senior leadership and the people business partneri

Create, constantly update, improve, and deliver high quality Induction trainings (ongoing process, systems, and soft skills trainings) for various Operation teams' new hires, according to the business needs and current products and services the company is offering Design and deliver trainings for the entire BetMGM group products and service portfolio including programs fo

Develop and implement innovative marketing plans and campaigns to attract top talent in a competitive landscape, promoting BetMGM's unique value proposition and culture Create engaging and compelling recruitment content, including job postings, social media campaigns, email newsletters, blogs, videos, e brochures, and other multi media formats to improve employer brand aw